Receptionist – Reception

MAIN RESPONSIBILITIES

• Execute all operational reception tasks, including check-in, check-out, reservations, and customer service;
• Provide personalized guest welcomes, ensuring efficient and courteous service;
• Accurately record guest information and communicate specific needs to other departments;
• Process and verify expenses in the system, as well as issue and manage invoices;
• Comply with mandatory registration procedures (SEF/Border Control) and internal regulations;
• Resolve or escalate guest complaints, ensuring appropriate follow-up;
• Ensure a thorough and organized shift handover;
• Support the Front Office Manager in operational and administrative tasks as requested;
• Maintain a clean, organized, and functional reception desk;
• Uphold the quality and service standards defined by the hotel unit.

SKILLS AND QUALIFICATIONS

• Proven experience as a hotel receptionist or in a similar hospitality environment;
• Technical training in Front Office, Tourism, or Hospitality Management;
• Proficiency in hotel management software and IT tools (experience with HOST preferred);
• Fluency in English (both written and spoken); additional languages are a plus;
• Polished appearance and a professional demeanor;
• Strong customer orientation and a results-driven mindset;
• Excellent communication and interpersonal skills;
• Proactive attitude, empathy, and a strong team spirit.