Night Audit Relief: Ensure front desk operations during the night shift to cover the Night Auditor’s days off and holidays, guaranteeing service continuity;
Front Office Operations: Execute all operational tasks, including check-ins, check-outs, reservations, and guest service;
Guest Experience: Provide personalized guest welcoming, ensuring efficient and courteous service;
Information Management: Accurately record guest information and communicate specific needs to relevant departments;
Financial Processing: Post and verify charges in the system, and manage invoice issuance and control;
Compliance: Adhere to mandatory registration procedures (SEF/Border Control) and internal regulations;
Complaint Handling: Resolve or escalate guest complaints, ensuring appropriate follow-up;
Administrative Support: Assist the Front Office Manager with operational and administrative tasks as required;
Night Audit Procedures: Perform the verification and daily closing of front desk financial operations;
Cash Management: Control and validate cash movements, postings, and daily reports;
Security Monitoring: Monitor premises security during the night shift;
Cross-departmental Collaboration: Coordinate with other departments during emergencies or whenever necessary.
Experience: Previous experience as a Receptionist and/or Night Auditor;
Education: Technical training in Front Office, Tourism, or Hospitality Management;
Technical Skills: Proficiency in hotel management software and reservation systems (HOST preferred);
Languages: Fluency in English (additional languages are a plus);
Soft Skills: Strong sense of responsibility, autonomy, and the ability to work independently;
Professionalism: High level of accuracy, attention to detail, and discretion;
Core Competencies: Team spirit, professionalism, strong communication, and problem-solving skills.
