Receptionist – Reception

MAIN RESPONSIBILITIES

• Perform all front desk operational tasks, including check-in, check-out, reservations, and guest assistance;
• Ensure a personalized welcome for guests, delivering efficient and courteous service;
• Accurately register guest information and communicate specific needs to other departments;
• Post and verify charges in the system, as well as issue and control invoices;
• Comply with mandatory guest registration procedures (SEF) and internal policies;
• Handle or escalate guest complaints, ensuring appropriate follow-up;
• Ensure a complete and well-organized shift handover;
• Support the Assistant Front Office Manager and Front Office Manager with operational and administrative tasks when requested;
• Keep the front desk area clean, organized, and fully operational;
• Ensure compliance with the quality and service standards defined by the unit.

SKILLS AND QUALIFICATIONS

• Proven experience in a front desk role or in a similar hotel environment;
• Technical training in front office, tourism, or hospitality;
• Good knowledge of hotel management software and IT tools (HOST preferred);
• Proficiency in spoken and written English (additional languages are an asset);
• Well-groomed appearance and professional attitude;
• Strong customer-oriented mindset and results-driven approach;
• Excellent communication and interpersonal skills;
• Proactivity, friendliness, and strong team spirit;
• Ability to handle pressure with calmness and efficiency.