Maintenance Supervisor – Hospitality & Operations

Description / Mission:

Ensure excellence in post-sales support and maintenance of residential and hotel buildings, guaranteeing the efficient resolution of technical issues, customer satisfaction, and the long-term value of real estate assets. Act proactively in the management of corrective and preventive maintenance interventions, fostering client trust and contributing to the company’s reputation for quality.

Responsibilities and Main Functions

Responsibilities:

• Coordinate the technical post-sales team, composed of internal and/or external resources.
• Oversee the final construction phase, ensuring proper technical training and the receipt of all building documentation.
• Receive, analyze, and prioritize technical assistance requests from hotel units and real estate assets.
• Plan and supervise inspection, preventive, and corrective maintenance activities, as well as technical adjustments after property handover.
• Monitor service quality to ensure compliance with established standards, safety requirements, and deadlines.
• Collaborate with internal teams to ensure quick and effective resolution of non-conformities.
• Manage technical and material resources allocated to maintenance operations.
• Promote continuous improvement of technical service processes and procedures.
• Ensure effective and professional communication with clients, reinforcing trust and the company’s institutional image.

Main Functions:

• Prepare technical reports and performance indicators for the post-sales area.
• Organize and oversee technical interventions in residential and hotel buildings.
• Ensure proper property handover and maintenance from delivery to operational stabilization.
• Manage maintenance and technical assistance contracts with suppliers and service providers.
• Support the definition of technical solutions for anomaly correction and asset improvement.
• Ensure compliance with applicable legal and regulatory standards for interventions.
• Contribute to asset value enhancement through proper maintenance and timely response to user needs.

Skills and Qualifications

• Degree in Civil Engineering, Mechanical Engineering, Maintenance Management, or a relevant technical field.
• Technical training in Construction, Building Engineering, or related areas.
• Previous experience in post-sales service for buildings, preferably within the hospitality sector.
• Minimum of 3 years of experience in similar roles, including post-sales management, building maintenance, or technical assistance.
• Good knowledge of building systems and technical infrastructures (HVAC, electrical, plumbing, etc.) is preferred.
• Experience in coordinating technical teams and managing service providers.
• Proficiency in digital tools (MS Office, maintenance or post-sales management software).
• Valid driver’s license (Category B).
• Availability for national travel, if required.
• Strong organizational, autonomous, and decision-making abilities.
• Problem-solving aptitude, critical thinking, and sound judgment.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset with a strong sense of service and empathy.