ASSISTANT RECEPTION MANAGER – Reception

MAIN RESPONSIBILITIES

• Support the Front Office Manager in coordinating and supervising all front desk/concierge services and activities;
• Replace the Front Office Manager during their absence, ensuring the smooth running of daily operations;
• Supervise the front office team during the shift, ensuring correct execution of procedures and property standards;
• Ensure ongoing training and daily follow-up of reception staff;
• Control and validate operational processes such as check-in, check-out, guest registration, SEF reporting, and invoicing;
• Assist in handling guest complaints, ensuring proper follow-up and customer care;
• Ensure effective handover of information between shifts and departments;
• Collaborate with other hotel departments, ensuring clear and efficient communication;
• Support the preparation of schedules and shift planning;
• Contribute to the continuous improvement of front office services and procedures.

SKILLS AND QUALIFICATIONS

• Proven experience in the role or similar positions;
• Training or education in hospitality/front office operations;
• Good knowledge of hotel reservation and management systems (preferably HOST);
• Leadership skills and ability to coordinate teams;
• Fluency in spoken and written English (other languages are an advantage);
• Strong customer orientation and attention to detail;
• Sense of responsibility, proactivity, and dynamism;
• Problem-solving and decision-making skills;
• Team spirit, empathy, and strong communication skills;
• High level of accuracy and professionalism.